Our promise: If the workmanship is defective, we'll rework it free. If we cancel your order, you get a full refund within 5–7 business days. Custom-stitched garments, once completed, are non-refundable because they're made uniquely for you — but we stand behind our quality.
You can cancel an order free of charge any time before the fabric has been picked up by our agent. Any advance payment made will be refunded in full within 5–7 business days.
To cancel, message us on WhatsApp (+91 77090 66596) or email hello@stitchdoor.in with your order number.
If you cancel after pickup but before our tailor has begun cutting/stitching:
Once our tailor has begun cutting or stitching, the order cannot be cancelled because fabric and labor costs have been committed. No refund will be issued, but the completed garment will still be delivered to you.
Custom design orders (where we recreate from your reference images) require 50% advance payment, which is non-refundable once design consultation has been completed and stitching has begun.
In rare cases, we may cancel an order due to:
In all such cases, you will receive a full refund within 5–7 business days, plus an apology coupon for your next order.
A valid quality complaint (workmanship defect attributable to our tailor) includes:
We will review your complaint within 48 hours and respond with one of:
We offer one complimentary alteration within 7 days of delivery for fit adjustments, subject to:
Additional alterations, or alterations beyond reasonable scope, are charged per our current alteration pricing (quoted at the time of request).
Refunds are processed to the original payment method used for the order. For COD orders, we will request your UPI ID or bank account details.
If you paid a partial advance and we cancel before stitching begins, the full advance is refunded. If cancellation is partial our way (e.g., one of two items can't be made), the affected item's amount is refunded.
We treat your fabric with utmost care. In the unlikely event of damage or loss while in our custody:
If delivery is delayed beyond 48 hours from the committed date due to our fault (not customer unavailability or force majeure), we offer:
StitchDoor is not liable for delays or inability to perform services due to events beyond our reasonable control, including natural disasters, public health emergencies, government restrictions, riots, or utility outages. We will notify affected customers and offer full refunds in such cases.
WhatsApp / Phone: +91 77090 66596
Email: hello@stitchdoor.in
Response time: Within 24 hours on business days (Mon–Sat, 9 AM – 8 PM)
This Refund & Cancellation Policy forms part of our Terms & Conditions and is governed by the laws of India. Disputes are subject to the exclusive jurisdiction of courts at Pune, Maharashtra.